Warranty

All goods supplied by us will be under a 1-3 year manufacture warranty with a UK or Europe return and repair address. Please read the warranty terms carefully after receiving the product and register with us should the terms require you to do so.

Customers should send faulty product back to Digital Daffodil or agents of manufacturers for repairing or replacement. If the fault is not repairable or a major component failure, we will send a replacement, which may be either new or reconditioned to working condition. If the product is not repairable and is no longer available in stock or the manufacturer has ceased production, then an alternative model with equal or higher specifications will be offered . We may recommend that you consider accepting an upgraded model of similar product and pay the difference of prices between the two models. In the case that you do not wish to accept our offer, we will then refund a proportion of the cost you paid to the product for the remaining time of the warranty period.

Please note that manufacturer warranty will not apply to any misuse, excessive wear and tear and commercial use. Please note that if repairs are done other than by manufacture or an authorised agent, the manufacturer warranty is void.

Support

If you have experienced difficulty using the product(s) bought from us and cannot find the answers from the Users Manual, please contact us by either email or telephone to explain the problems you have encountered, as in many cases, the problem can be resolved by our engineers through email or telephone. If the problem cannot be solved by email or telephone, our engineer will then recommend you to return the product for repairing or replacement by issuing a reference number together with an address for you to send the product to.